I need your help, and it’s fairly urgent. We’ll start small, I promise.
Tomorrow (any time between 11am and 9pm) head down to the Silk Market. You’ll find a strip of coffee shops/small restaurants on the east side. Just focus on one, for now … Subway. Yes, the Subway all of the westerners flock to after a few hours of being nagged, hit, cornered and ripped off while shopping in the market (but, everything is real, so it’s worth it).
What you need to do:
- Get people to stand in line. I know it’s not a large space, but assuming there is already someone there ordering, it’s easy to figure out where to stand. Please guide the customers.
- Get people to make a decision on their order in 30 seconds or less. Usually, there is at least one person in front ahead, so that gives them an additional 30 seconds to make up their mind. I realize Subway is new to many people here, but it’s bread, fake meat, some veggies and your choice of sauce. Please encourage the customers not to ask too many questions and just make a decision.
- Have a talk with the Subway employees. Tell them it’s best if they just focus on one customer at a time.
So, that’s it. I’ll look for the results two weeks from now to see if we’ve got any improvement. Don’t worry, it only gets more complicated from there!
